Consulting: understand the gap and build practical support
Learning, performance, documentation, and implementation support shaped around the work.
Momentum Performance Partners consulting with Phil Brown starts by clarifying the outcome and examining what gets in the way. The response may involve learning design, clearer documentation, a workflow change, stakeholder alignment, or a combination.
How do we know whether training is the answer?
Compare expected and actual work. Ask whether people know what to do, can do it, have the information and resources, and receive consistent direction. Use interviews and examples of the work to test assumptions before selecting a solution.
What can the work produce?
- A defined performance problem and a recommended next step.
- Learning objectives, activities, assessments, and participant or facilitator resources.
- Process documentation, report structures, and performance support tools.
- Shared implementation priorities with responsibilities and review points.
MPP’s five-step approach
- Clarify the outcome.
- Understand the current state.
- Align stakeholders.
- Translate strategy into action.
- Refine and sustain.
How should success be defined?
Agree on an observable outcome and baseline where one is available. Depending on the work, review the quality of handoffs, time to find information, ability to perform a task, or completion of agreed actions. Define the measure together; do not assume a course-completion rate proves better performance.